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Western Union Hacker Post author September 5, at

Wondering Which Western Union Competitor Will Work Best for You?

In the United States, services are provided by Custom House USA, LLC, doing business under the trade name of Western Union Business Solutions.

Not a usual user of Western Union, I attempted to transfer funds recently through Money-in-Minutes, clearly a misnomer. I only discovered the transaction was canceled by calling them, and no explanation was provided. Will never use Western Union again! My transfer was declined with no reason. I called twice on WU customer support hotline and first time I've been told that my bank declined transfer and I called to my bank and they said it is not true, they didn't even get a request from WU also I have enough founds and no restrictions on my account as prefer Ed client.

Second time WU customer representative told me that some information doesn't match - and she cannot even explain what does it mean. The only thing they can do is give promo codes.

Very bad customer service. They put people from third world who can't even speak english. I've used Western Union for years and it was pretty convenient, with the exception of occasional issues which were usually resolved relatively quickly.

This time, however, I haven't used Western for several months and when I tried to use it again I couldn't log into my account. I've talked to four different representatives, and no one was able to help me. Everyone had a different story: I've tried time and again to login, to change password, and to resolve the issue by calling Western. Meanwhile, a relative abroad in a bad situation is waiting for the money to be sent. Today when I mentioned to a representative that I will switch service, she said: Anyway, I switched to another transfer service provider and do not intend to use Western again.

It's sad that western union, with years of experience in the market, have such issues and hire staff who aren't able to resolve the problem, or don't train them enough to be able to resolve it properly.

Every time I try to send money with the app or online I get error code c Spoke with an agent on chat and they tell me it is because the transfer would be in violation of some countries sanction program but I can send it at a location.

Why would it be possible to send it at a location but not the app or online? A sanction is a sanction right? If it is allowed one way why not all ways. Western Union is the horriblest service I have ever had to all the customers that sending money or receiving money the easiest way fastest and friendless way start using Walmart to Walmart it is a lot cheaper and you have no issues Western Union is horrible I will never use this service ever again they expensive and you can't get your money when you need it I sent money at 9 a.

I could not send money to a friend in another country. The WU website is not working, I am getting an error message C I made several calls to WE tech support, sent e-mail with a screen shot, but got absolutely no respond. I even suggested w the cause of the problem, but there no people even to listen. I wish CompareRemit had the option to rate negative. Its IT and Customer Support system is still in the dark ages.

I used to be a regular customer of WU who sends huge chunks of money every month, until lately. Recently, I have started to realize that the app history of transactions, tracking system and customer support are totally out of sync with each other. Having worked in the money transfer industry before, I understand that not all transactions to a foreign country are successful because of various reasons beyond the middle agent's WU in this case control.

But, what is in their control is that when a transaction is declined accurate information is made available to the customer as soon as it is available, either through email push alerts, tracking portal, etc. WU is an exception. First, it's email alert system won't work. It seldom sends any information to educate the customer of a cancelled transaction so that the customer can prepare to re-initiate the transaction or look for other means to send money, which is often time bound.

Second, transaction history on the app and website displays 'Complete' status despite transaction is cancelled. Second, when taken to the notice of WU customer support, the personnel have no clue of the mismatch. When probed further, they blame it on the IT systems saying the systems updates only after a couple days. Come one guys, we are living in the age of instant money transfer service to thousands of miles.

And last, when asked about where one could see refund status of cancelled transactions, customer support regretfully says there is no way one could check the status online without contact them.

The bottom line is that one has to initiate the transaction and hope for it to reach its destination. In the meanwhile, you're uncertain as to what has happened to your money. I know the feedback is a little lengthy but, I hope this clarifies how WU conducts its business and cares for its customers.

I agree with many of the negative reviews. I put my request through first time and was told on chat it was wrong number that was in account holders information. No problem fixed and remitted. Got a call almost 1 hour later asking me the questions on the form I filled out, my email, my reason for sending, names and city He Than asked me my date of birth which many of us are told not to give out on phone due to identity theft this was no where on form so told him no.

He said they were a financial institute and they had right to ask this So will not be using Western Union and make sure friends and family know of the rudeness and unawareness of employees to ask this information Its is over one month they used money and have not refunded to me.

To me it is fraud for using my money and not remitting to my account in India. This has happened to me along with others I believe so. They should close business as it pertains to mafia type activity. Tey tell you they are sorry but just cant solve the problem. They will ruining your day screw up your finances and they just dont care.

The lies and misleading information is amazing. I sent money online yesterday and was received right away. Then I sent another money today to a different receiver and was declined. I called the customer service and he asked me tons of questions to check my identity and even asked me how am I related to the receiver and the purpose of sending the money??? Is this really needed - they need to know the reason why I'm sending money????? He refused to say the reason why he's declining it In case I answered some questions incorrectly he should have more ways to check my true indentity I'm using their service from past 10 months and I didn't experience any issue.

Moreover, the money gets transferred in a day. I tried using Western Union to send money online and I got a call from their "digital review" personnel in Costa Rica who "interviewed" me "for my own protection against fraud" and the guy determined that I should be denied and so he cancelled my transaction.

The "interview" about me, my personal background, my reasons for sending the money, etc. In reality, he was not a personable person and wielded around his power over whether he would allow me to send money. He asked very "leading" questions and made several false assumptions.

He also refused to tell me why he was rejecting my transaction. I ended up speaking to his manager who was as incompetent as he was, as well as two others in their "customer service" department in the Philippines who were nice enough people but said that there was nothing that could be done since the original idiot had already cancelled the transaction - they said I would need to go back online and start over by making a new transaction.

As if I'm going to bother with that! It's little wonder this is a dying business which deserves to die a slow agonizing death. If you try looking for their financial performance as a company good luck, they buried it in their annual report on page ! No wonder, as they've had declining revenue and income since When i tried it first time , my money went immediately. After that whenever i am trying it is taking 1 week to transfer the money.

When i am trying to do the transaction from debit card, it is not allowing me. When i spoke with their customer care , they told the process might be different from person to person without giving any valid reason.

Not sure , why do people use these kind of services. It would be lot of tension when you send your money through this. I have WU for more then 5 times. No issues and amount credited to my bank's on time. Honestly why does this company even still exist. Western Union is a long-established company. Western Union allows you to send money to a lot of different countries.

Western Union is available in many different languages. It is possible to pay for your transfer by local bank transfer. Western Union offers additional pay-in options. It is possible to send the money to your recipient's bank account. The money can be delivered to a cash pick-up location.

The money can be sent to a mobile phone airtime top-up or mobile wallet. Western Union has a bill payment service. Western Union doesn't offer additional banking features. Western Union offers guaranteed exchange rates. There is no minimum amount or very low. There is a maximum amount. Western Union has a very high percentage of excellent customer reviews. Western Union has a very low percentage of negative customer reviews.

Western Union has a very high number of positive customer reviews. Here's a summary of what Western Union customers have to say: Western Union doesn't has any live chat. Western Union offers email support even to noncustomers.

Western Union offers phone support even to noncustomers. It's relatively easy to get in contact with Western Union. The FAQ and help center are translated in all languages. Monito cannot contact Western Union on behalf of our users. The exchange rate margin makes up most of the total cost of your transfer. It's very easy to understand the fees of Western Union.

Western Union clearly indicates that they make money on the exchange rate. A real-time quote can be obtained without registering. Western Union applies the same fees and exchange rates to all customers. It's very difficult for Monito to access the pricing information of Western Union. Choose the country you would like to send money to, as well as the transfer amount and the pay-out method e.

Pay with your debit or credit card. You'll get a confirmation by email with your unique tracking number MTCN. Select the country you would like to send money to, and enter the amount you wish to send. Choose how the money should be received, and how you wish to pay for your transfer. Review your transfer details, which includes your unique tracking number MTCN. If everything looks good, simply tap send.

Give the completed form to the Agent, and pay for your transfer with cash or, in certain locations, a debit card. Make sure to keep it. Compare Western Union's exchange rates and fees.

Send money to Nepal from Australia. Send money to Mexico from Germany. Send money to Mexico from the United States. Send money to India from Canada. Send money to India from the United States. Send money to Canada from Germany. Send money to Colombia from Australia. Send money to India from France. Send money to Kenya from Australia. Why you can trust Monito's reviews Monito's mission is to help you and thousands of others each day find the best providers for your money transfers.

Learn more about how we review providers. Questions you may have. In the not-so-distant past, you had to go to a physical location and work with an agent in person to get your money transferred. Nowadays, Western Union still has in-person agents available but is much more widely used online and on their app due to the rise in technology and security of online transactions. In many Western Union reviews , however, this is where the most complaints have arisen as many customers complain about the wait time to get to a human response.

Some Western Union reviews have criticized the Western Union website for not being very user-friendly, and tech support for the site is not always helpful. Brief Review of Credit Sesame. Perhaps the most recently popular and preferred method for money transfers is through the Western Union app. Currently, Western Union has a mobile app for both the Android and iPhone , both free of charge to download and boasting almost a million users. The sending and receiving of funds through money transfer is made easy with the Western Union app, where customers can login with an existing account or create a new one using a bank account, credit card, or debit card.

Transfer Fees and Exchange Rates. An important subject to touch on is what are transfer fees, and what will they cost you? Transfer fees are incurred when you transfer money between different individuals or companies. There are a number of price points in between, dependent on the amount of money to transfer. In comparison, Walmart created a money transfer program in that allows customers to send money form one Walmart in the U.

As money is sometimes transferred from an international account, Western Union converts this figure into your own currency using their set of exchange rates. Other sites like MoneyGram offer much more competitive exchange rates compared to Western Union. However, the usefulness of the Western Union app is far ahead of the competition in terms of ease and speed in sending and receiving money, despite having to pay a bit more in transfer fees.

In looking at Western Union reviews from customers across the country, common problems arose in the process of money transfers. Overall, Western Union receives mixed feedback for its services: What is the reason for such a discrepancy?

The majority of domestic cases of Americans sending money to family members or between businesses seemed to work fine. But the worst bumps in the road seemed to happen when customers tried to send money out of the country. Many customers have reported in Western Union reviews that attempts at transferring money out of the country was unsuccessful due to a lack of clear communication between Western Union and their banks.